Customer Service Outsourcing

Customer Service Outsourcing San Diego

Think of outsourcing customer service as a risk/reward type of scenario. The reward is reduced costs, no hiring, no training, and everything taken off your plate. The risk is that the San Diego outsourced customer service reps won’t be as good as the ones you would hire in-house – and as a result, your company will suffer.

You need to work with professionals to make sure you’re reducing risk and maximizing reward. You need to hire experienced agents who do not have an accent – ones who can communicate effectively while keeping the customer happy, no matter what their mood is. That’s what you can expect when you work with Pro Outsourcing – flawless service at less than what minimum wage workers would cost – with no effort required from you. Continue on to learn more.

Core Clients for Outsourced Customer Service

  • Small/Growing businesses. Most companies can’t afford to set up an entire new department to handle customer phone calls and other queries. In this case, outsourced customer service can be the key.
  • Companies w/ different skills. A techy company might not be great at assisting with their products, or they might not be the best salesmen. Outsourced customer service can bring in new skills not present on your current team.
  • Everyone who wants convenience. Even Fortune 500 companies have outsourced customer service. It just makes sense. You run your business – we’ll take care of the customers.

We hire top talent to give your business the beaming reputation it deserves. All of our agents are highly-trained and ready to start learning about your company as soon as today.

What to Look For in Outsourced Customer Service Agents

  • Speech. On the phone and through text, command of the English language is paramount to providing good customer service.
  • Trainable. Your agents need to talk the talk and walk the walk. Simple products can get by with Q&A scripts, but more complex ones will require agents to learn and absorb information.
  • Able to adapt. Not every call goes as planned and you don’t want to irritate any of your customers. Agents should have experience diffusing situations and making friendly banter.
  • Okay with you. At the end of the day, your agents represent you. If you like them and you want them to represent your company, then you’re good to go.

Call 858-413-3000 or fill out the form to the right to contact Pro Outsourcing and begin working with the professionals. Our agents touch on all of the points above, and they are the best you can hire if you are using an outsourced solution. Hop on the phone or send us an email and your hunt for an outsourcing agency is complete.

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